Property operators, on-site staff, and residents needed a unified ecosystem of web and mobile tools to streamline operations, communications, and resident services across multiple residential communities.
Goals
Unify property and resident dashboards
Centralize property and community management
Track service requests in real time
Provide a clean resident-facing mobile experience
The solution
NextGen Living connects administrators, property managers, on-site staff, and residents through a unified ecosystem of web and mobile applications. The platform streamlines operations and delivers a tech enabled living experience.
What we built
The NextGen Living build, page by page.
01 · Operations overview
One control room for property teams
The dashboard tracks communities, open requests, response time and occupancy, with a service volume chart and a jobs status donut for the whole portfolio.
Portfolio KPIs
Service volume trend
Jobs status donut
Occupancy at a glance
ReactRole-based access
nextgenliving.com
Operations overview
Communities, requests and people
Search communities or residents
Communities
312
+8 this quartervs Q1
Open requests
86
-14 this weekvs last
Avg response
1.4d
-0.3d fastervs last
Occupancy
94%
+2 ptsvs last
Service volume
Requests vs resolved, last 7 months
WeeklyMonthly
Requests receivedResolved
Jobs status
This month
1,510Total jobs
Completed1,240
In progress180
Cancelled90
02 · Service requests
Live work orders across communities
Open work orders list every unit, issue and priority with the assigned staff member and status, so on site teams always know what to handle next.
Open work orders
Priority flags
Assigned staff
Status tracking
Task trackingReal-time updates
nextgenliving.com
Service requests
Live work orders across communities
Search unit or work order
New today
24
+6 vs yesterday
In progress
51
across 9 communities
Resolved this week
188
+14% vs last week
Open work orders
52 active
AllUrgentMine
Unit
Issue
Priority
Assigned
Status
Maple Court 4B
HVAC not cooling
High
DRDana Reyes
In progress
Birchwood 12A
Kitchen sink leak
Medium
LMLuis Mora
Scheduled
Cedar Ridge 7C
Front door lock jammed
High
PKPriya Kaur
In progress
Willow Park 2D
Bathroom fan replacement
Low
TNTom Nash
New
Aspen Grove 9A
Water heater no hot water
High
LMLuis Mora
Resolved
03 · Communities
Portfolio occupancy in one table
The community portfolio view lists each property with its unit count, occupancy, assigned manager and standing, giving administrators a single source of truth.
Community portfolio
Occupancy bars
Assigned managers
Standing per site
Multi-propertyCentralized data
nextgenliving.com
Communities
Portfolio occupancy and management
Search communities
Communities
312
+8 this quarter
Units
18,400
+420 added this year
Avg occupancy
94%
+1.6% vs last month
Community portfolio
312 communities
AllStabilizedLease-up
Community
Units
Occupancy
Manager
Status
RCRiverside Commons
284
96%
DMDana Mercer
Stabilized
MVMaplewood Village
196
93%
THTravis Hale
Stabilized
HPHarbor Point Lofts
312
88%
PNPriya Nadar
Lease-up
SOSummit Oaks
148
97%
MKMarcus Kline
Stabilized
CYCedar Yard Flats
224
79%
EWElena Wu
Lease-up
04 · Activity and revenue
Engagement and collections together
A real time activity feed of check ins, work orders and messages sits beside a revenue chart, tying resident engagement to on time collections.
Real-time activity
Resident messages
Revenue collected
On-time rate
Cloud infrastructureREST APIs
nextgenliving.com
Activity and revenue
Resident engagement and collections
Search residents
Communities
14
+2this quarter
Open requests
37
+6vs last week
Avg response
2.4h
-18%vs last month
Occupancy
94.2%
+1.3%vs last month
Recent activity
...
Maya Ellison checked in at Riverside Court
Lobby kiosk, apartment 3B
9:04 AM
Work order completed HVAC repair, unit 12A
Closed by Daniel Okafor
8:41 AM
New message from Priya Nandakumar
Parking permit renewal request
8:17 AM
Rent payment received $1,850 from unit 7C
Autopay, Greenfield Towers
7:52 AM
Revenue collected
Last 7 months
6MYTD
MRR 2.1M96% on-time
How we worked
From discovery to a production build.
01
Discovery with operators and residents
02
Multi-tenant architecture
03
Iterative releases across portfolio
04
Continuous performance and reliability work
Outcomes
The numbers the build moved.
300+
Residential communities onboarded
99.9%
Platform uptime
40%
Reduction in operational response time
The stack
What NextGen Living runs on.
ReactSwiftKotlinREST APIsCloud InfrastructureRole-Based Access Control
